Last updated: 21st May 2018
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are Capitas Finance Ltd. Our address is Aissela, 46 High Street, Esher KT10 9QY, United Kingdom. You can contact us by post at the above address, by email info@capitasfinance.com or by telephone on +44 (0) 845 458 7555
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them.
As well as the cookies we use, various third parties also place them on your computer, again with your consent.
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed by staff in our office to send brochures that you have requested or to reply to your email.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.
We do not sell products on our web site. We ask you for your name, address, contact telephone number, email address on online forms such as the brochure requests. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to send you your brochures. We will also send you a follow up via email and we may use your telephone number to contact you regarding your request or email message.
We require this information in order to process your request, deliver your products or services and fulfil our contract with you.
Your information is stored on our website and on our cloud server, both of which are based within the European Union.
We do not use the information you provide to make any automated decisions that might affect you.
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at https://ico.org.uk/make-a-complaint or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
